Patient Privacy

We aim to provide high quality care to our patients. In compliance with the current privacy legislation (Privacy Amendment, Private Sector, Act 2000) we aim to maintain confidentiality and trust with you and your doctor. Thus the practice abides with the following guidelines:

  • Information collected and disclosed about you requires your consent
  • Your medical record is a confidential document and is only available to authorised staff members.

Your medical information will only be disclosed under certain specific circumstances, such as:

  • For the diagnosis and treatment of your problem including communicating with practice staff, specialists and other healthcare providers involved in your care.
  • For the billing of professional fees.

Requests for your medical information should be made in writing to the practice.

However, should you wish for someone else to have access to your information, eg obtain test results, medical information etc. on your behalf, a signed authority form must be completed. Please ask at reception for the forms and to explain the process. You can also view our privacy policy here.


From time to time we will participate in research projects which may require personal health detail of patients. If identified patient health information is required, we will ask patients for written consent.

De-identified data is also collected and sent to the Adelaide Primary Health Network. No patient details are sent so no patient is identified. If you do not wish any information to be sent please let reception know and you may opt out.

Your Personal Details

It is very important that we have up to date contact details for you. Please inform us of any changes in your address, phone number, emergency contact details and any changes involving your Medicare or Centrelink entitlements.

Aboriginal & Torres Strait Islander Health

Please inform us if you identify as Aboriginal or Torres Strait Islander heritage as additional services, immunisation and health check schedules may apply.

Chandlers Hill Surgery is committed to providing you and your family with personalised, professional, quality healthcare across a wide range of medical and support services.