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Chandlers Hill Surgery Collection Statement

At Chandlers Hill Surgery we will need to collect personal information as a provision of clinical services to a patient at the practice. Collected personal information will include patients’:

  • names, addresses and contact details
  • Medicare number (where available) (for identification and claiming purposes)
  • healthcare identifiers
  • medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors.

Our practice may collect your personal information in several different ways.

A patient’s personal information may be held at the Practice in various forms:

  • as paper records
  • as electronic records
  • as visual – x-rays, CT scans, videos and photos
  • as audio recordings.

The Practice’s procedure for collecting personal information is set out below.

    1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
    2. During the course of providing medical services, we may collect further personal information. This includes information which may be collected through electronic transfer of prescriptions (eTP), My Health Record, eg via Shared Health Summary, Event Summary.
    3. We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
    4. In some circumstances personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
  • your guardian or responsible person
  • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
  • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

The Practice holds all personal information securely, whether in electronic format, in protected information systems or in hard copy format in a secured environment.