Complaints and Suggestions

We aim to provide a high standard of professional service to our patients. If you are unhappy about any aspect of our service please feel free to discuss this with the Business Manager. Feedback from patients provides an opportunity to make services safer and better for everyone.

Providing Feedback

To discuss any issues, you can call us on 08 8381 2822, or complete the form below.

    Feedback to the Commissioner

    We believe that problems are best handled within the practice. However, if there is a problem that you would prefer to take up outside the practice you may wish to contact either:

    The Health and Community Services Complaints Commissioner (HCSCC) who can be contacted by:

    • calling their telephone enquiry line on 08 8226 8666 or 1800 232 007 for country SA, Monday to Friday, 9am to 5pm
    • visiting their website which contains information and forms to help you lodge a complaint unaided
    • write to HCSCC at PO Box 199, Rundle Mall, Adelaide, SA 5000
    Chandlers Hill Surgery is committed to providing you and your family with personalised, professional, quality healthcare across a wide range of medical and support services.