Telephone and Email Advice

Most problems are dealt with in consultations. A doctor or nurse is available during normal surgery hours for emergency advice that cannot wait until the next available appointment.

Telephone consults are currently available and can be booked with your usual doctor. Normal fees apply for telephone services.

It is not appropriate to email the surgery due to patient privacy and confidentiality considerations and possible delays in responding.

Repeat or lost prescriptions

Since it is often inappropriate to provide a prescription without consultation we request that you make an appointment for repeat prescriptions. Under some circumstances we can offer you a “script clinic appointment”.

These are generally available at the beginning or end of the day but times may vary depending on doctor availability. They are booked at 5 minute intervals. These appointments are only for some types of continuing regular medication which does not require ongoing review or for “lost scripts”. If you are starting new medication or ongoing assessment of your condition is required (eg hypertension, diabetes, hormone replacement therapy) then it is NOT appropriate to book a script clinic appointment.

These appointments can be via phone or face to face.

For urgent repeat prescriptions a limited supply of your medication may be provided via a telephone appointment. Please allow 24 hours for these scripts to be faxed to the pharmacist or for collection. eScripts are immediate and sent to your phone where appropriate.   A gap of $15 fee will apply for these appointments.

Our practice has access to translator and auslan services.

Chandlers Hill Surgery is committed to providing you and your family with personalised, professional, quality healthcare across a wide range of medical and support services.