We aim to provide a high standard of professional service to our patients. If you are unhappy, have suggestions or ideas about any aspect of our service please feel free to discuss this with the Business Manager. Feedback from patients provides an opportunity to make services safer and better for everyone. We also welcome your comments about services that have been meaningful and beneficial to you, so that we can ensure we keep providing this service and persue opportunites to build upon it.
Complaints, Feedback and Suggestions
Providing Feedback
Given the volume and complexity of infomation needed to share with our patients, their carers and family, communication errors can occur. Our team welcomes the opportunity to work through any communication breakdowns that occur and will assist you to resolve the issue. Should our team be unable to help you or if you have feedback to provide, please ask to speak to the Business Manager, or email our Business Manager, Belinda Durst at [email protected]. If there is an urgent medical matter that is of concern, please call on 08 8381 2822 so that we can provide timely assistance.
Feedback to the Commissioner
We believe that problems are best handled within the practice. However, if there is a problem that you would prefer to take up outside the practice you may wish to contact either:
The Health and Community Services Complaints Commissioner (HCSCC) who can be contacted by:
- calling their telephone enquiry line on 1800 232 007, Monday to Friday, 9am to 5pm
- visiting their website www.hcscc.sa.gov.au which contains information and forms to help you lodge a complaint unaided
- write to HCSCC at PO Box 199, Rundle Mall, Adelaide, SA 5000 or email to [email protected]
- If you are deaf or hearing impaired visit the National Relay Service for assistance
- If English is not your first language, visit the Translating and Interpreting Service or call 131 450
