Chandlers Hill Surgery
194A Chandlers Hill Road
Happy Valley SA 5159
Telephone: 08 8381 2822
Fax: 08 8322 1973

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Services.

Complaints & suggestions

We aim to provide a high standard of professional service to our patients. If you are unhappy about any aspect of our service please feel free to discuss this with the Business Manager. We also have a ‘feedback and suggestion box’ in the waiting room and welcome your comments. Feedback from patients provides an opportunity to make services safer and better for everyone.

 

We believe that problems are best handled within the practice. However, if there is a problem that you would prefer to take up outside the practice you may wish to contact either:

The Health and Community Services Complaints Commissioner (HCSCC) who can be contacted by:

  • calling their telephone enquiry line on 08 8226 8666 or 1800 232 007 for country SA, Monday to Friday, 9am to 5pm
  • visiting their website www.hcscc.sa.gov.au which contains information and forms to help you lodge a complaint unaided
  • write to HCSCC at PO Box 199, Rundle Mall, Adelaide, SA 5000
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